Product Search - no mfr/environment lists


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timapplesound
timapplesound
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Just run Stardraw AV after a short break and it updated the program. Over Online Libraries, within the Product Search window I can't select from Manufacturers or Environment lists - it just shows "All". Have I inadvertently done something and/or do I need to reset something? 

Cheers

Tim

David Snipp
David Snipp
Architect (430K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.5K
You should check your Internet connection as it will call to our webserver to retrieve this list.

David Snipp
Stardraw.com Ltd
timapplesound
timapplesound
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Thanks David

Connection is a bit slow today, so if I leave the Search window open will it eventually connect or just timeout? Also had new Sophos AntiVirus installed yesterday do you recommend any exclusions?

David Snipp
David Snipp
Architect (430K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.5K
The Search Window won't appear until it has got the list (or not).

As for Anti Virus exclusions, yes, you should add Sophos AntiVirus Wink

Try disabling this temporarily to see if it works.

David Snipp
Stardraw.com Ltd

timapplesound
timapplesound
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David

Tried with Sophos disabled and still no lists. What next?

Tim

David Snipp
David Snipp
Architect (430K reputation)
Group: Administrators
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Do you have a proxy server?

Do you see any online libraries?

David Snipp
Stardraw.com Ltd

timapplesound
timapplesound
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Connected to internet via Vigor modem - no changes made.

Yes, the online libraries appear and symbols can be dragged on to the drawing.

Tim

timapplesound
timapplesound
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Any news on this issue as its slowing me down somewhat?

Kind regards

Tim

Rob Robinson
Rob Robinson
Forum Administrator (370K reputation)
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Hi Tim,

Just to update you, we have been able to reproduce the issue and are investigating the cause and a resolution. Will get back to you on this forum as soon as we can.

Kind regards,
Rob Robinson
Stardraw.com

David Snipp
David Snipp
Architect (430K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.5K
Tim,

I'm pleased to say that we have now resolved this issue and it should now "just work" for you.

Apologies for any inconvenience this may have caused you and please let us know if you continue to have any problems.

David Snipp
Stardraw.com Ltd

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