Product Search - no mfr/environment lists


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lemenvore
lemenvore
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Posts: 1, Visits: 2
Hi Tim can you tell me what exactly happened due to which list is not retrieved? Was that an internet connection problem or some other one?

Bamboo Flooring
Rob Robinson
Rob Robinson
Forum Administrator (386K reputation)
Group: Administrators
Posts: 2.3K, Visits: 8.9K
This should now be working for you - the problem was on the back-end following a DNS change.

Kind regards,
Rob Robinson
Stardraw.com
storm8259
storm8259
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So what was the fix with the search, because I have the same problem, even with offline libraries.
storm8259
storm8259
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Group: Forum Members
Posts: 2, Visits: 3
So what was the fix with the search, because I have the same problem, even with offline libraries.
timapplesound
timapplesound
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Posts: 27, Visits: 102
Yes - it 'just works' - thanks for fixing this quickly. I also noticed the Environment is preselected.

Thanks

Tim

David Snipp
David Snipp
Architect (433K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.5K
Tim,

I'm pleased to say that we have now resolved this issue and it should now "just work" for you.

Apologies for any inconvenience this may have caused you and please let us know if you continue to have any problems.

David Snipp
Stardraw.com Ltd

Rob Robinson
Rob Robinson
Forum Administrator (386K reputation)
Group: Administrators
Posts: 2.3K, Visits: 8.9K
Hi Tim,

Just to update you, we have been able to reproduce the issue and are investigating the cause and a resolution. Will get back to you on this forum as soon as we can.

Kind regards,
Rob Robinson
Stardraw.com

timapplesound
timapplesound
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Posts: 27, Visits: 102
Any news on this issue as its slowing me down somewhat?

Kind regards

Tim

timapplesound
timapplesound
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Group: Forum Members
Posts: 27, Visits: 102
Connected to internet via Vigor modem - no changes made.

Yes, the online libraries appear and symbols can be dragged on to the drawing.

Tim

David Snipp
David Snipp
Architect (433K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.5K
Do you have a proxy server?

Do you see any online libraries?

David Snipp
Stardraw.com Ltd

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