Product Search - no mfr/environment lists

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Product Search - no mfr/environment lists

Product Search - no mfr/environment lists

Author	Message
timapplesound	timapplesound posted 14 Years Ago HOT Topic Details Share Topic
Group: Forum Members Posts: 27, Visits: 102	Just run Stardraw AV after a short break and it updated the program. Over Online Libraries, within the Product Search window I can't select from Manufacturers or Environment lists - it just shows "All". Have I inadvertently done something and/or do I need to reset something? Cheers Tim
	Reply Like 191
David Snipp	David Snipp posted 14 Years Ago Post Details Share Post
Group: Administrators Posts: 2.9K, Visits: 6.5K	You should check your Internet connection as it will call to our webserver to retrieve this list. David Snipp Stardraw.com Ltd
	Reply Like 195
timapplesound	timapplesound posted 14 Years Ago Post Details Share Post
Group: Forum Members Posts: 27, Visits: 102	Thanks David Connection is a bit slow today, so if I leave the Search window open will it eventually connect or just timeout? Also had new Sophos AntiVirus installed yesterday do you recommend any exclusions?
	Reply Like 185
David Snipp	David Snipp posted 14 Years Ago Post Details Share Post
Group: Administrators Posts: 2.9K, Visits: 6.5K	The Search Window won't appear until it has got the list (or not). As for Anti Virus exclusions, yes, you should add Sophos AntiVirus Try disabling this temporarily to see if it works. David Snipp Stardraw.com Ltd
	Reply Like 186
timapplesound	timapplesound posted 14 Years Ago Post Details Share Post
Group: Forum Members Posts: 27, Visits: 102	David Tried with Sophos disabled and still no lists. What next? Tim
	Reply Like 192
David Snipp	David Snipp posted 14 Years Ago Post Details Share Post
Group: Administrators Posts: 2.9K, Visits: 6.5K	Do you have a proxy server? Do you see any online libraries? David Snipp Stardraw.com Ltd
	Reply Like 191
timapplesound	timapplesound posted 14 Years Ago Post Details Share Post
Group: Forum Members Posts: 27, Visits: 102	Connected to internet via Vigor modem - no changes made. Yes, the online libraries appear and symbols can be dragged on to the drawing. Tim
	Reply Like 193
timapplesound	timapplesound posted 14 Years Ago Post Details Share Post
Group: Forum Members Posts: 27, Visits: 102	Any news on this issue as its slowing me down somewhat? Kind regards Tim
	Reply Like 223
Rob Robinson	Rob Robinson posted 14 Years Ago Post Details Share Post
Group: Administrators Posts: 2.3K, Visits: 8.9K	Hi Tim, Just to update you, we have been able to reproduce the issue and are investigating the cause and a resolution. Will get back to you on this forum as soon as we can. Kind regards, Rob Robinson Stardraw.com
	Reply Like 201
David Snipp	David Snipp posted 14 Years Ago Post Details Share Post
Group: Administrators Posts: 2.9K, Visits: 6.5K	Tim, I'm pleased to say that we have now resolved this issue and it should now "just work" for you. Apologies for any inconvenience this may have caused you and please let us know if you continue to have any problems. David Snipp Stardraw.com Ltd
	Reply Like 187