Product Search - no mfr/environment lists


Product Search - no mfr/environment lists
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timapplesound
timapplesound
timapplesound
posted 15 Years Ago HOT
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Posts: 27, Visits: 102
Just run Stardraw AV after a short break and it updated the program. Over Online Libraries, within the Product Search window I can't select from Manufacturers or Environment lists - it just shows "All". Have I inadvertently done something and/or do I need to reset something? 

Cheers

Tim

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David Snipp
David Snipp
David Snipp
posted 15 Years Ago
Architect (434K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.6K
You should check your Internet connection as it will call to our webserver to retrieve this list.

David Snipp
Stardraw.com Ltd
Reply Like 200
timapplesound
timapplesound
timapplesound
posted 15 Years Ago
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Group: Forum Members
Posts: 27, Visits: 102
Thanks David

Connection is a bit slow today, so if I leave the Search window open will it eventually connect or just timeout? Also had new Sophos AntiVirus installed yesterday do you recommend any exclusions?

Reply Like 190
David Snipp
David Snipp
David Snipp
posted 15 Years Ago
Architect (434K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.6K
The Search Window won't appear until it has got the list (or not).

As for Anti Virus exclusions, yes, you should add Sophos AntiVirus Wink

Try disabling this temporarily to see if it works.

David Snipp
Stardraw.com Ltd
Reply Like 191
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Product Search - no mfr/environment lists
timapplesound - 15 Years Ago
     You should check your Internet connection as it will call to our...
David Snipp - 15 Years Ago
             Thanks David Connection is a bit slow today, so if I leave the Search...
timapplesound - 15 Years Ago
                 The Search Window won't appear until it has got the list (or not). As...
David Snipp - 15 Years Ago
     David Tried with Sophos disabled and still no lists. What next? Tim
timapplesound - 15 Years Ago
             Do you have a proxy server? Do you see any online libraries?
David Snipp - 15 Years Ago
     Connected to internet via Vigor modem - no changes made. Yes, the...
timapplesound - 15 Years Ago
     Any news on this issue as its slowing me down somewhat? Kind regards...
timapplesound - 15 Years Ago
             Hi Tim, Just to update you, we have been able to reproduce the issue...
Rob Robinson - 15 Years Ago
                 Tim, I'm pleased to say that we have now resolved this issue and it...
David Snipp - 15 Years Ago
                     So what was the fix with the search, because I have the same problem,...
storm8259 - 13 Years Ago
                     So what was the fix with the search, because I have the same problem,...
storm8259 - 13 Years Ago
                         This should now be working for you - the problem was on the back-end...
Rob Robinson - 13 Years Ago
                     Hi Tim can you tell me what exactly happened due to which list is not...
lemenvore - 13 Years Ago
     Yes - it 'just works' - thanks for fixing this quickly. I also noticed...
timapplesound - 15 Years Ago

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