Hallo David,

it seems you are right - there is something wrong with the Firewall Settings or

the Antivirus Thing... I installed a new local user with admin rights, logged in with it

and the uploading of the cable presets works just fine.

When I log in with my usual account, new presets are still not saved, but at least

the ones I created before are downloaded.

I can live with that - but will still ask the local admin to check the Proxy Settings and

the Antivirus program.



Best regards,

Tom

Tom,

Thanks for your time today while we connected to your computer to try and diagnose the problem.

It appears that your anti-virus software is preventing any uploads from your machine to our servers.

As discussed, we will improve our error messages to show when this is happening and you will work with your IT department to configure your anti-virus software to allow Stardraw to communicate with our servers.

Do please let us know of any progress you make.

David Snipp
Stardraw.com Ltd

Hallo David,

thank you for your answer - I will send you a pm with the adress.



Everything is back to the Default list - it is like I never made any changes.

Thank you for your help,

Tom

David thanks for your reply.

I have spent considerable time making cable presets sometime ago only to find out that they are now all gone, except the SD7 default presets. I have created a couple of new presets today and restarted SD7, and yes I can confirm that the presets I have created TODAY do show, but the previous ones are all gone. PDF's and email on a separate email.

Could you reply with the email address that you login with to Stardraw Design 7?

We can then peek into the cloud to see what your Cable Presets currently are.

Could you also confirm what you mean when you say the Presets are "lost"?

Do you mean that your Cable Preset list is now empty or that it is reverted back to the default list?

David Snipp
Stardraw.com Ltd

Same here - SD7 won't save any Cable Presets.

I am using latest update (Build 24.01.2014 14:31:52) and am logged in with

freshly renewed license. All cable presets are lost as soon as I exit Stardraw.

The 'Cabel Preset Editor' is not grayed out so as it seems the Synchronisation

is complete.

Yet... it doesn't seem to save my presets.

Any help is greatly apprechiated, many thanks in advance.

Seems like I am having the same problems with the Cable Preset function (which is now a very useful feature, thanks SD). I have spent sometime building a design and also created a set of presets to be used consistently throughout all my designs. I have restarted SD7 several times over a couple of days to finish this without any problems. I started a new project today and all the saved presets are gone. Restarted SD7 and even waited to synchronize as advised, nothing, only default. Restarted SD7 once again and opened the file with the saved presets done sometime ago. Nothing only default. Any help with this?

Have you accepted updates?

In the Help menu choose Check for Updates and accept if updates are shown to be available.

What Build date is shown when you select Help | About Stardraw Design 7?

Kind regards,
Rob Robinson
Stardraw.com

Hi Rob

I still have same problem with saving cable presets. Can do this.

We have now managed to identify and fix this issue.

It was isolated to a very specific circumstance: if you started SD7 then selected Tools | Personalization before the synchronization of Cable Presets was complete, this could delete the Presets stored on the Cloud.

We have published an update that fixes this and you’ll find in Tools | Personalization | Cable Attributes & Presets that the Cable Presets area is greyed out if it’s opened before synchronization has completed.

Thanks go to the users that assisted in tracking down this elusive bug.

Kind regards,
Rob Robinson
Stardraw.com