What is up with the cable editor?

Is there a secret to getting the changes saved for global use in all my future drawings. Doesn't seem to happen consistently.

Thanks.

Linda

Seems like I am having the same problems with the Cable Preset function (which is now a very useful feature, thanks SD). I have spent sometime building a design and also created a set of presets to be used consistently throughout all my designs. I have restarted SD7 several times over a couple of days to finish this without any problems. I started a new project today and all the saved presets are gone. Restarted SD7 and even waited to synchronize as advised, nothing, only default. Restarted SD7 once again and opened the file with the saved presets done sometime ago. Nothing only default. Any help with this?

Could you reply with the email address that you login with to Stardraw Design 7?

We can then peek into the cloud to see what your Cable Presets currently are.

Could you also confirm what you mean when you say the Presets are "lost"?

Do you mean that your Cable Preset list is now empty or that it is reverted back to the default list?

David Snipp
Stardraw.com Ltd

David thanks for your reply.

I have spent considerable time making cable presets sometime ago only to find out that they are now all gone, except the SD7 default presets. I have created a couple of new presets today and restarted SD7, and yes I can confirm that the presets I have created TODAY do show, but the previous ones are all gone. PDF's and email on a separate email.

Hallo David,

thank you for your answer - I will send you a pm with the adress.



Everything is back to the Default list - it is like I never made any changes.

Thank you for your help,

Tom

Tom,

Thanks for your time today while we connected to your computer to try and diagnose the problem.

It appears that your anti-virus software is preventing any uploads from your machine to our servers.

As discussed, we will improve our error messages to show when this is happening and you will work with your IT department to configure your anti-virus software to allow Stardraw to communicate with our servers.

Do please let us know of any progress you make.

David Snipp
Stardraw.com Ltd