By galaxyguide - 1/13/2014 6:22:39 PM
What is up with the cable editor?
Is there a secret to getting the changes saved for global use in all my future drawings. Doesn't seem to happen consistently.
Thanks.
Linda
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By Rob Robinson - 1/13/2014 6:34:28 PM
Hi Linda,
You need to be logged in to Stardraw Design 7 and have an internet connection for Cable Presets to be stored across sessions.
If there's a persistent problem, can you supply details?
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By Fellmeth - 1/20/2014 9:41:23 AM
Hi Guys,
I also find this to be an issue; I can't even save a cable preset within a project.
As soon as I exit out of the program, all cable presets become lost.
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By Rob Robinson - 1/20/2014 11:07:28 AM
Hi Eris,
We are unable to reproduce the effect that you describe, so cannot evaluate where and what the problem might be.
However, there is some information that might be pertinent:
1) You must be logged in (but we assume you are) and there may be some latency in logging in.
2) When you restart SD7 there will be some latency as the Presets stored on the Cloud are synched against those stored locally.
With this talk of latency, in simple terms we mean 'wait a bit, then look again'.
There is a subtle indicator that can be used to check whether Cable Preset synchronization has completed: if the Cable Preset Editor command (in the Drawing Menu under Cable, or in the Cable Preset dropdown in the toolbar) is greyed out, it means that synchronization is not yet complete. If it is available, it means that synchronization has completed.
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By Rob Robinson - 1/25/2014 6:53:06 AM
We have now managed to identify and fix this issue.
It was isolated to a very specific circumstance: if you started SD7 then selected Tools | Personalization before the synchronization of Cable Presets was complete, this could delete the Presets stored on the Cloud.
We have published an update that fixes this and you’ll find in Tools | Personalization | Cable Attributes & Presets that the Cable Presets area is greyed out if it’s opened before synchronization has completed.
Thanks go to the users that assisted in tracking down this elusive bug.
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By Boti - 1/27/2014 11:53:30 AM
Hi Rob
I still have same problem with saving cable presets. Can do this.
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By Rob Robinson - 1/27/2014 3:33:37 PM
Have you accepted updates?
In the Help menu choose Check for Updates and accept if updates are shown to be available.
What Build date is shown when you select Help | About Stardraw Design 7?
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By Genaudio - 2/25/2014 10:44:13 AM
Seems like I am having the same problems with the Cable Preset function (which is now a very useful feature, thanks SD). I have spent sometime building a design and also created a set of presets to be used consistently throughout all my designs. I have restarted SD7 several times over a couple of days to finish this without any problems. I started a new project today and all the saved presets are gone. Restarted SD7 and even waited to synchronize as advised, nothing, only default. Restarted SD7 once again and opened the file with the saved presets done sometime ago. Nothing only default. Any help with this?
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By Tom_draws - 2/25/2014 1:00:01 PM
Same here - SD7 won't save any Cable Presets.
I am using latest update (Build 24.01.2014 14:31:52) and am logged in with
freshly renewed license. All cable presets are lost as soon as I exit Stardraw.
The 'Cabel Preset Editor' is not grayed out so as it seems the Synchronisation
is complete.
Yet... it doesn't seem to save my presets.
Any help is greatly apprechiated, many thanks in advance.
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By David Snipp - 2/25/2014 1:09:36 PM
Could you reply with the email address that you login with to Stardraw Design 7?
We can then peek into the cloud to see what your Cable Presets currently are.
Could you also confirm what you mean when you say the Presets are "lost"?
Do you mean that your Cable Preset list is now empty or that it is reverted back to the default list?
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By Genaudio - 2/25/2014 2:00:33 PM
David thanks for your reply.
I have spent considerable time making cable presets sometime ago only to find out that they are now all gone, except the SD7 default presets. I have created a couple of new presets today and restarted SD7, and yes I can confirm that the presets I have created TODAY do show, but the previous ones are all gone. PDF's and email on a separate email.
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By Tom_draws - 2/26/2014 10:26:10 AM
David Snipp (25/02/2014)
Could you reply with the email address that you login with to Stardraw Design 7?
Hallo David,
thank you for your answer - I will send you a pm with the adress.
David Snipp (25/02/2014)
Could you also confirm what you mean when you say the Presets are "lost"?
Do you mean that your Cable Preset list is now empty or that it is reverted back to the default list?
Everything is back to the Default list - it is like I never made any changes.
Thank you for your help,
Tom
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By David Snipp - 2/26/2014 12:06:48 PM
Tom,
Thanks for your time today while we connected to your computer to try and diagnose the problem.
It appears that your anti-virus software is preventing any uploads from your machine to our servers.
As discussed, we will improve our error messages to show when this is happening and you will work with your IT department to configure your anti-virus software to allow Stardraw to communicate with our servers.
Do please let us know of any progress you make.
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By Tom_draws - 2/26/2014 1:53:37 PM
Hallo David,
it seems you are right - there is something wrong with the Firewall Settings or
the Antivirus Thing... I installed a new local user with admin rights, logged in with it
and the uploading of the cable presets works just fine.
When I log in with my usual account, new presets are still not saved, but at least
the ones I created before are downloaded.
I can live with that - but will still ask the local admin to check the Proxy Settings and
the Antivirus program.
Best regards,
Tom
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