David thanks for your reply.

I have spent considerable time making cable presets sometime ago only to find out that they are now all gone, except the SD7 default presets. I have created a couple of new presets today and restarted SD7, and yes I can confirm that the presets I have created TODAY do show, but the previous ones are all gone. PDF's and email on a separate email.

Hallo David,

thank you for your answer - I will send you a pm with the adress.



Everything is back to the Default list - it is like I never made any changes.

Thank you for your help,

Tom

Tom,

Thanks for your time today while we connected to your computer to try and diagnose the problem.

It appears that your anti-virus software is preventing any uploads from your machine to our servers.

As discussed, we will improve our error messages to show when this is happening and you will work with your IT department to configure your anti-virus software to allow Stardraw to communicate with our servers.

Do please let us know of any progress you make.

David Snipp
Stardraw.com Ltd

Hallo David,

it seems you are right - there is something wrong with the Firewall Settings or

the Antivirus Thing... I installed a new local user with admin rights, logged in with it

and the uploading of the cable presets works just fine.

When I log in with my usual account, new presets are still not saved, but at least

the ones I created before are downloaded.

I can live with that - but will still ask the local admin to check the Proxy Settings and

the Antivirus program.



Best regards,

Tom