Artur,

It looks like the problem was your config file.

You should replace the </configuration> at the end of the file with:

  <system.net>
    <settings>
      <servicePointManager expect100Continue="false" />
    </settings>
  </system.net>
</configuration>


David Snipp
Stardraw.com Ltd

After renewal of license I can not synchronize the library. After doing the procedure for renewal as is said on the site, I copied that setting again you've written (see below), but did not work. If I do not put the settings, the login window to appear but that proxy error returns.

If I put nothing happens! Clicking directly on the file synchronize manufactures appears this error message.

Initialization failed due to the application configuration side by side. See the application event log or use the command-line tool sxstrace.exe for more information.



What is happening?

Robert,

It sounds like you may have 2 synchronize's happening at the same time.

Can you either reboot your machine and try synchronizing again or check in the task manager that there are no other Stardraw Synchronize processes running.

If that still doesn't work, can you check that you have all the latest updates for windows by clicking on:

http://windowsupdate.microsoft.com

There may be some Jet fixes that need to be applied to your machine for access the Stardraw database.

If this still fails, then you may have a corrupt database. To fix, simply delete the Stardraw Offline.mdb file that is in your Offline Libraries directory, which is configured by choosing Library Directories from the Options menu.

David Snipp
Stardraw.com Ltd

Hi Stardraw!

I to get an error message when i try to syncronize when stardaw AV2007 starts up.

 - There was an error synchronizing

The error was Microsoft Jet-database enginge did cancel the update since you tried to change data at the same time as another user.

Please try again later.

 This had happens 4 times and i haven't touched stardraw. When i synchronize 1-5 manufactures it goes ok, but when i chosse 15 or more to sync i get this error.

I use WXP,SP3. Explorer 7.

Is this familiar to you?

Robert Nilsson

DAT AB

Assuming you are running Stardraw AV 2007, you should choose "Synchronize Offline Libraries" from the Options menu.

This will kick off a seperate program that will Synchronize your libraries while you can continue to work on Stardraw AV 2007.

David Snipp
Stardraw.com Ltd

I have not synchronized in a while, and now am having difficulty.



I right click on Offline Libraries, click on synchronize, I get my little hour glass for about 3 seconds the get the following message:



"synchronize Manufacturers has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost."



I use firefox for my browser. Any Ideas?

After an online meeting, we were able to diagnose your problem.

I believe that you do have a proxy server, but it may be country wide - brazil in this case, or it may be limited to your ISP.

In short, your proxy server is interfering with the messages to and from our server and is unable to cope fully with the standard HTTP protocol.

The solution is to modify the "Synchronize Manufacturers.exe.config" file that is in the same directory that Stardraw AV 2007 is installed and  you need to put the following lines just before the </configuration> at the end of the file:

<system.net>
<settings>
 <servicePointManager expect100Continue="false" />
</settings>
</system.net>

This tells us that we should not expect HTTP 100 Continue messages.

You could also do the same with the "Stardraw Updater.exe.config" file too.

Note, however, that as soon as you do an update to Stardraw, it will overwrite these files, so you will need to re-apply these changes.

After these changes, we were able to successfully synchronize your libraries.

Thank you for your time and patience in investigating this problem.

David Snipp
Stardraw.com Ltd

Ok David

Artur,

We have thousands of users regularly Synchronizing Manufacturers without any problems, so I suspect it is something on your machine.

Can you please make sure that your machine is up to date with all the Windows patches by going to http://windowsupdate.microsoft.com

If this worked fine before and stopped working 2 weeks ago, your machine may have been infected by a virus. Please check your machine for any signs of a virus.

Also, make sure you have no "Internet Accelerators" installed on your machine as these can get in the way and disrupt your connection to the Internet and often cause more problems that they solve.

If you still feel that the problem is other than your machine, please contact techsupport at stardraw.com and we will arrange a personal gotomeeting session with you to try to diagnose the problem on your machine.

David Snipp
Stardraw.com Ltd

David



Yes I’m using Stardraw AV 2007. My license finish in October 2009.

I tried the synchronization with all possible ways. I have problems in all options.

Yes the light is on.