Hi there,
I got really mad about Stradraw AV.
After buying this product in september 2004 i didn't have the time to work a lot whit it but it works until last week.
If i want to drag a something from my library to my workspace stardraw simple crashes. I generates an error. This error i send to your support adress but i never get an answer. But are more worse now. I deinstalled stardraw. Remove all entries from the windows register(windows xp sp1) and reinstalled it. Everything is going well untill i want to do the live update. Stardraw simply says i can't find my dongle but the @#$$%$ thing is in the computer and lit.
Trying " check dongle" the same result. Everytime i get the page that i must perform a download from stardraw AV i did that for about six times no result.
Program Dongle the same result.
There is another problem i'm behind a ISA 2000 server (proxyserver) and i can't make any other connection to bypass it. The proxyserver simply refuse the connection if i put off proxysettings in internet explorer and i have no other way to go to the internet.
So here are my questions:
1. Why must things so difficult for stardraw to update. I want to do a update no matter if there is a proxy server or not. If i can do a update from microsoft and that works why can't stardraw do this also. The users who have a dongle and have paid good money for your product and must be able to do a update anytime.
2. How can i install your product at this time?
3. Why doesn't support send any answer?
My system is a dell optiflex with windows xp sp1(nl). Internetexplorer 6 with sp1.
I have administrator rights to install software
My dongle expires febr. 2006
Sever system windows smallbusiness server 2003 with isa server 2000
Mayby you find this all hard to hear but believe me i tried to install and use stardraw this for the last days and i'm really sick of those problems. Iwant to make my drawings not install for hours with no result.
I hope i will hear anything from you.