Hi there,

I got really mad about Stradraw AV.

After buying this product in september 2004 i didn't have the time to work a lot whit it but it works until last week.

If i want to drag a something from my library to my workspace stardraw simple crashes. I generates an error. This error i send to your support adress but i never get an answer. But are more worse now. I deinstalled stardraw. Remove all entries from the windows register(windows xp sp1) and reinstalled it. Everything is going well untill i want to do the live update. Stardraw simply says i can't find my dongle but the @#$$%$ thing is in the computer and lit.

Trying " check dongle"  the same result. Everytime i get the page that i must perform a download from stardraw AV i did that for about six times no result.

Program Dongle the same result.

There is another problem i'm behind a ISA 2000 server (proxyserver) and i can't make any other connection to bypass it. The proxyserver simply refuse the connection if i put off proxysettings in internet explorer and i have no other way to go to the internet.

So here are my questions:

1. Why must things so difficult for stardraw to update. I want to do a update no matter if there is a proxy server or not. If i can do a update from microsoft and that works why can't stardraw do this also. The users who have a dongle and have paid good money for your product and must be able to do a update anytime.

2. How can i install your product at this time?

3. Why doesn't support send any answer?

My system is a dell optiflex with windows xp sp1(nl). Internetexplorer 6 with sp1.

I have administrator rights to install software

My dongle expires febr. 2006

Sever system windows smallbusiness server 2003 with isa server 2000

Mayby you find this all hard to hear but believe me i tried to install and use stardraw this for the last days and i'm really sick of those problems. Iwant to make my drawings not install for hours with no result.

I hope i will hear anything from you.

The LiveUpdate is performed by an ActiveX Control that resides in the html page. This control calls Wininet, which is the windows dll to access the Internet. We use standard http protocol through port 80 and tell it to use the system settings for the proxy server. Of the few customers that have reported problems with accessing the LiveUpdate through a proxy server, it is because their system was not setup correctly. If you just setup Internet Explorer with these settings and not your system, then that would explain why you can surf in IE.

All the libraries are stored in an mdb file and you can copy this file from installation to installation. I suggest that you install Stardraw once on your machine and then just overwrite the "Stardraw Offline.mdb" file that is in your "Program Files\Stardraw AV" with your saved copy.

Could you explain further what exactly your connection to an external database was ? Was this a database attribute ? or a link to an external datasource ? or something else ?

I'm glad the LiveUpdate got you going again and please let us know if you have any other problems.