Hi there,

I got really mad about Stradraw AV.

After buying this product in september 2004 i didn't have the time to work a lot whit it but it works until last week.

If i want to drag a something from my library to my workspace stardraw simple crashes. I generates an error. This error i send to your support adress but i never get an answer. But are more worse now. I deinstalled stardraw. Remove all entries from the windows register(windows xp sp1) and reinstalled it. Everything is going well untill i want to do the live update. Stardraw simply says i can't find my dongle but the @#$$%$ thing is in the computer and lit.

Trying " check dongle"  the same result. Everytime i get the page that i must perform a download from stardraw AV i did that for about six times no result.

Program Dongle the same result.

There is another problem i'm behind a ISA 2000 server (proxyserver) and i can't make any other connection to bypass it. The proxyserver simply refuse the connection if i put off proxysettings in internet explorer and i have no other way to go to the internet.

So here are my questions:

1. Why must things so difficult for stardraw to update. I want to do a update no matter if there is a proxy server or not. If i can do a update from microsoft and that works why can't stardraw do this also. The users who have a dongle and have paid good money for your product and must be able to do a update anytime.

2. How can i install your product at this time?

3. Why doesn't support send any answer?

My system is a dell optiflex with windows xp sp1(nl). Internetexplorer 6 with sp1.

I have administrator rights to install software

My dongle expires febr. 2006

Sever system windows smallbusiness server 2003 with isa server 2000

Mayby you find this all hard to hear but believe me i tried to install and use stardraw this for the last days and i'm really sick of those problems. Iwant to make my drawings not install for hours with no result.

I hope i will hear anything from you.

Hi there David,

As a answer to you're question i can say that i don't know exactly how i done it but mayby it helps you with the following.

At this moment i generated with external datasource the exel sheet. I fill in some fields for cost and sales price. After putting a symbol in the drawing i want to see the value of the object i place on the drawing (object properties) but both the fields costprice and sale price are empty. As i can see in      " External datasource introduced oktober 2003" on this website it must be done automatic. If i try to make a connection for the cost or salesprice (modify and change the field to external database) with the generated exel sheet ( created with external datasource) i get an error calling " no tables in datasource".

If i try to open the exel sheet it says it's read only. Closing exel still gives a read only that's because my exel program stay's open in the background as taskmanger shows me.

I hope this is any help to you. Or is it just that i doing aneything wrong.

Please let me know