Hi there,

I got really mad about Stradraw AV.

After buying this product in september 2004 i didn't have the time to work a lot whit it but it works until last week.

If i want to drag a something from my library to my workspace stardraw simple crashes. I generates an error. This error i send to your support adress but i never get an answer. But are more worse now. I deinstalled stardraw. Remove all entries from the windows register(windows xp sp1) and reinstalled it. Everything is going well untill i want to do the live update. Stardraw simply says i can't find my dongle but the @#$$%$ thing is in the computer and lit.

Trying " check dongle"  the same result. Everytime i get the page that i must perform a download from stardraw AV i did that for about six times no result.

Program Dongle the same result.

There is another problem i'm behind a ISA 2000 server (proxyserver) and i can't make any other connection to bypass it. The proxyserver simply refuse the connection if i put off proxysettings in internet explorer and i have no other way to go to the internet.

So here are my questions:

1. Why must things so difficult for stardraw to update. I want to do a update no matter if there is a proxy server or not. If i can do a update from microsoft and that works why can't stardraw do this also. The users who have a dongle and have paid good money for your product and must be able to do a update anytime.

2. How can i install your product at this time?

3. Why doesn't support send any answer?

My system is a dell optiflex with windows xp sp1(nl). Internetexplorer 6 with sp1.

I have administrator rights to install software

My dongle expires febr. 2006

Sever system windows smallbusiness server 2003 with isa server 2000

Mayby you find this all hard to hear but believe me i tried to install and use stardraw this for the last days and i'm really sick of those problems. Iwant to make my drawings not install for hours with no result.

I hope i will hear anything from you.

Leo,

I'm sorry that you appear to be having these problems, but I think that it all relates to one issue - your version of Stardraw seems to be incorrectly installed. To solve this, you need to perform a LiveUpdate.

There are many issues involved with Proxy Servers and of the few problems we have found, it has been because the proxy server has not been setup correctly. Once the Proxy Server had been setup correctly Stardraw just worked and worked great.

You did not say what your settings were, but they should be setup so that you can just surf the web from within IE without having to specify any proxy server. If you think about this, this is ideal - you do not want to have to configure every piece of software to work through your proxy. Windows is intelligent enough to discover and route through gateways, firewalls and proxy servers. It only becomes an issue with unusual settings.

I am sure that once you have done a LiveUpdate, you will be able to run fine.

Please let me know if you are able to perform a Live Update and whether it now works.