I have a new computer, downloaded stardraw off the website, dongle securely in place, my personal libraries not showing up, oh and program didn't save two hours of my work. Two hours. No warning, no highlight to warn me that I am wasting my time, just a prim little fu, the save button doesn't work. This is what makes me go mad and feel like hunting an Englishman down to get two hours of my life back. What secret little step do I now need to perform to actually get the program to recognize me and save my work.

Sincerely,

Linda

says "dongle not present". tried various usb ports.

Hi Linda,

Sorry to hear of your trouble - it is a result of your machine not recognizing the dongle.

If the dongle is not recognized, SD7 operates in Demo Mode and if it has been installed on that machine more than 30 days previously, saving and printing are disabled, as are other features like UDP Synchronization. If the application is running as an expired demo it will show a dialog at startup.

So, we need to establish why the dongle is not recognized.

Is the light in the dongle on?

Using Windows Device Manager, what is shown under Universal Serial Bus controllers? You should see 3 entries for SafeNet Inc.: HASP Key, Sentinel HL Key and USB Key.

Can I assume that the dongle is known to work i.e. on another machine, and has not been damaged?

Kind regards,
Rob Robinson
Stardraw.com

dongle driver not loaded?

dongle works on old machine

dongle not lit

device manager just lists it as "unspecified"

Hi Linda,

To reinstall/force driver installation please follow this procedure:

1) In Device Manager delete the bad entry (or entries) - rightclick and choose Uninstall

2) Unplug the dongle

3) Reboot your computer

4) Plug in the dongle and allow driver installation to complete (if it does not complete properly or displays any errors, repeat 1, 2 & 3 and use the SentinelHASP/LDK Windows GUI Run-Time Installer at http://sentinelcustomer.safenet-inc.com/sentineldownloads/)

5) Run Stardraw Design7

Does this resolve the problem?

Kind regards,
Rob Robinson
Stardraw.com

can you just send me a driver, or direct me to a valid driver so that I can get on with work.

Thanks

problem resolved.

Thank you.