I haven't been able to get LiveUpdate to read my dongle. It prompts me to install the Read Dongle ActiveX module. I do so, and then it still goes to the "DongleNotDetected" page. I've double checked all the tips listed to ensure that I am doing everything as I should be. But still no luck!

However, Stardraw has no problem reading the dongle. For when I remove it and start the program it reverts back to no print/save mode. Just for kicks, I turned off all the Internet Security options in IE (especially the security related to ActiveX modules) and even disabled our companies firewall temporarly. Same results. The funny thing it, whenever I return to LiveUpdate to try again, it always asks me to install the ReadDongle module. Could it just be failing to install for some reason?

I regularly check for viruses/spyware and as far as I know my system is clean. The dongle is a parallel port style one. Not sure if you guys have moved to usb dongles or not.

Any suggestions? Thanks in advance.

Jeff Carroll

Cascade Sound Inc.

Glad that worked for you.

As regards your dongle replacement, simply email techsupport @ stardraw.com with where you would like your dongle shipped to and we'll get one out to you in the next few days.

David Snipp
Stardraw.com Ltd