Hi Lloyd,

Is your subscription current?  You can check this at www.stardraw.com/readdongle.asp

You need a current subscription to be able to access the Synchronize Manufacturers service.

Kind regards,
Rob Robinson
Stardraw.com

Mine is hung at "Done".  I'm waiting to choose manufacturers.  Any ideas?

Lloyd

Hi Jeff,

For the other viewers of the forum I just wanted to post that you have now been able to do a LiveUpdate (confirmed by you by email).  We still don't know why your machine was exhibiting this problem, but it seems to have gone away all by itself.

Kind regards,
Rob Robinson
Stardraw.com

I did that and even turned off my routers firewall but still nothing. I dont run anti virus or a download program....Im a little confused. I even tryed it from a hotel the other day with the same results. I thought it was the conection there but the same at home. Any other help would be great. I havent changed anything on this computer in ages.

Hi Jeff,

A stall at the 'Loading' message means that something is getting in between the download of program files and their extraction onto your system.  Nothing in the LiveUpdate process has changed, so something must have changed on your system.

Likely candidates are:

1. Incorrectly manually configured proxy server settings.  Have you begun using a proxy server or changed your proxy server settings? Normally Internet Explorer is intelligent enough to work out proxy server settings so simply by disabling the manual settings you should be able to solve the problem.  Follow this procedure:
   a) Close all Internet Explorer windows
   b) Open Internet Explorer
   c) Select Tools | Internet Options...
   d) Go to the Connections tab
   e) Click on LAN Settings
   f) Uncheck "Use a proxy server...."
2. Download accelerators.  Are you using something like Mozilla as a 'download accelerator'? If so, disable it for the LiveUpdate.
3. Anti-virus software.  Are you using new or updated anti-virus software or settings?  Try disabling it for the LiveUpdate process.

I must stress that nothing has changed on the LiveUpdate side - the change must be local to your machine or network.

 I hope this is helpful

Kind regards,
Rob Robinson
Stardraw.com

When I do a live update just like I have for years it gets hung up at the screen that says loading and doesnt update.

Jeff Bemrose