Issue upgrading to 7.3

Stardraw Forums

Back

Home
»
All Stardraw Products
»
Stardraw Design/Documentation Applications
»
Issue upgrading to 7.3

Issue upgrading to 7.3

Author	Message
MIK	MIK posted 7 Years Ago Topic Details Share Topic
Group: Forum Members Posts: 8, Visits: 147	I just downloaded 7.3 a couple days ago and it continues to open in expired demo mode. Can you tell me what I might be doing incorrectly Thanks‌‌
	Reply Like 54
Rob Robinson	Rob Robinson posted 7 Years Ago Post Details Share Post
Group: Administrators Posts: 2.3K, Visits: 8.9K	Hi Mike, Thanks for your post. A side effect of transitioning SD7.3 to 64-bit is that older USB dongles – which have only 32-bit drivers – cannot be recognized. I believe your dongles were first issued in 2002, so they would certainly fall into the category of older dongles! The immediate and best fix would be to switch your dongle-based licenses to be Cloud-based. This has all the advantages of hardware-based licensing but none of the disadvantages. Shall we go ahead and switch your licenses over to be Cloud-based? Kind regards, Rob Robinson Stardraw.com
	Reply Like 45
MIK	MIK posted 7 Years Ago Post Details Share Post
Group: Forum Members Posts: 8, Visits: 147	+x MIK - 8/10/2018 11:59:28 AM Yes that would be great. ‌‌ I just downloaded 7.3 a couple days ago and it continues to open in expired demo mode. Can you tell me what I might be doing incorrectly Thanks‌‌
	Reply Like 45
MIK	MIK posted 7 Years Ago Post Details Share Post
Group: Forum Members Posts: 8, Visits: 147	Yes please change us over to Cloud based license Thank you‌
	Reply Like 53
Rob Robinson	Rob Robinson posted 7 Years Ago Post Details Share Post
Group: Administrators Posts: 2.3K, Visits: 8.9K	Thanks Mike - we have switched your current licenses to be Cloud-based. Close Stardraw Design 7.3, unplug the dongle and then restart and log in as usual; you’ll see a pop up telling you that licenses are available, giving you the option to take your license to the current machine – it’s as simple as that. Kind regards, Rob Robinson Stardraw.com
	Reply Like 52
MDV	M MDV posted 7 Years Ago Post Details Share Post
M Group: Forum Members Posts: 3, Visits: 7	+x Rob Robinson - 8/10/2018 12:21:49 PM Hi Mike, Thanks for your post. A side effect of transitioning SD7.3 to 64-bit is that older USB dongles – which have only 32-bit drivers – cannot be recognized. I believe your dongles were first issued in 2002, so they would certainly fall into the category of older dongles! The immediate and best fix would be to switch your dongle-based licenses to be Cloud-based. This has all the advantages of hardware-based licensing but none of the disadvantages. Shall we go ahead and switch your licenses over to be Cloud-based? Hi Rob, I believe I'm in the same boat as Mike. Would you be able to switch me over to cloud based licensing? Cheers,‌ Marc
	Reply Like 37
Rob Robinson	Rob Robinson posted 7 Years Ago Post Details Share Post
Group: Administrators Posts: 2.3K, Visits: 8.9K	Hi Marc, Exactly right - your dongles date back as far as 2003 and 2007. We have switched both licenses to the cloud‌; please just unplug the dongle and sign in as usual to take the license you need. Kind regards, Rob Robinson Stardraw.com
	Reply Like 45
MDV	M MDV posted 7 Years Ago Post Details Share Post
M Group: Forum Members Posts: 3, Visits: 7	+x Rob Robinson - 8/20/2018 6:02:55 PM Hi Marc, Exactly right - your dongles date back as far as 2003 and 2007. We have switched both licenses to the cloud‌; please just unplug the dongle and sign in as usual to take the license you need. Thank you Rob for the speedy response. Cheers‌‌
	Reply Like 41