Hello,
I downloaded the AV program a couple of days ago and was in the process of doing the synchonization process of all manufacturers so I can work offline and also access the products much quicker.
I had to stop the downloading as a technician had arrived to fix a problem with my computer and reboot it.
I think to myself - okay will start it again when I have more time today........ Go into program files find updater .exe and double click on it. It starts a program called Stardraw Audio Updater and overwrites my current library files with much less content and erases every other AV file.
So I will try system restore - no good, did not work.
So I will try to fully uninstall software and start again. Worked but when I go to start synchronization again, it won't give me the option of downloading the previous files that were overwritten and lost - as it thinks I have already downloaded them - must be linked to login.
So herein lies the problem. Now I try to use this program, all AMX library files - and other A files are missing and I cannot get them back. Furthermore when I go to the program files to look for the folder path I am told under C:\Program Files\Stardraw.com Ltd\Stardraw AV\My Symbols - they are not here.
When I open Stardraw application and go to Offline Libraries, there are some of the latest ones that I downloaded with the reinstall. But I cannot get the old ones back - even when I did the reinstall and went to the sychronization process again, I made sure all the boxes were checked - including AMX, but when it went to the next step of confirmation, the A to Analog Way names were missing.
Can someone tell me where or how I can download a full set of library files and then where and how to install them so I don't have to wait for my slow and congested internet connection to open the online directory - which is my only remaining option.
Great program from the initial look - worthy of the money in time saving. Need to get this problem sorted out so I can have a good look around it.
Any ideas,
Thanks
IC