Software does not recognize the dongle


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john kissel
john kissel
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Group: Forum Members
Posts: 3, Visits: 7
My original computer crashed.

Per our original email, I have down loaded the Stardraw demo.

the demo 29 day message appears.

FYI- I have an older parallel 25 pin dongle. HASP4-M1 / 1.1 / YDXZI / KP / 17377

this is connected via a usb to parallel cable.

Is their usb drivers that I need so that the dongle is recognized.

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Rob Robinson
Rob Robinson
Forum Administrator (392K reputation)
Group: Administrators
Posts: 2.3K, Visits: 9.1K
Hi John,

No, you do not need to buy an upgrade every year.  The upgrade is just a license to use the current version, Stardraw AV 2007, where previously you were only licensed to use the old version, Stardraw AV, released in 2000.

The subscription, however, is an annual charge but it's optional.  If you want to benefit from access to online services, data updates and unlimited free technical support then you need a current subscription.  If you allow your subscription to lapse you can still use Stardraw AV 2007, but you can't access those services.

The upgrade price includes your first year's subscription.  Full pricing details for subscriptions can be seen at http://www.stardraw.com/Products/PricingDesign.asp

A quote was sent on March 7th.  We're looking into why you didn't receive it so expect to hear from Tim Van Grove, if you haven't already.

Kind regards,
Rob Robinson
Stardraw.com

GO

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