Missing Shapes after upgrade


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Jesse Anderson
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Group: Forum Members
Posts: 8, Visits: 14
Hi all,

After upgrading to 7.4, when I go to shapes my bins are empty aside from the Feathers.  For all other shapes i'm getting a default image and I'm unable to drag them into a drawing.

I've tried repairing the installation as well as removing and reinstalling.  Any help would be appreciated....
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David Snipp
David Snipp
Architect (434K reputation)
Group: Administrators
Posts: 2.9K, Visits: 6.6K
Did you download the latest Installer from our website or re-install with the previous Installer ?
So, to be clear - please uninstall Stardraw Design 7.4.
You can then safely delete the folder that it was installed into, usually c:\Program Files\Stardraw.com Ltd\Stardraw Design 7.4
You should then download the Installer again from our website. Here is a direct link you can download from:
https://stardrawws.blob.core.windows.net/downloads/stardraw/Design%207/Setup%20Stardraw%20Design%207.4.exe
Please make sure you run this version, and not one that has been previously downloaded.
You should then be able to import your DWG file.
Please let us know if you continue to have any problems and we can remotely diagnose the problem on your machine.

David Snipp
Stardraw.com Ltd
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