All I know Rob is that our libraries used to show "90 of 90" since January and then it changed to "90 of 70". My UDP's came back; but since the reset I've had different challenges - even though I'm signed in and confirmed on bottom right hand side of program with dongle connected and lit; I am unable to print or save...!

I'm currently doing screen shots so I can redo all the work for three projects...two of which I had to do twice.

<sigh>

Hi John,

No. The Platinum bundle has always been 70 manufacturers. We have not changed, and we have not reduced anything.

You may be getting confused with the public Beta program which we ran with 100 libraries. However, the Platinum bundle has always been 70 libraries.

We are investigating the UDP issue you have described and I will get back to you as soon as I can.

Kind regards,
Rob Robinson
Stardraw.com

Why has it changed from 90 to 70? When did happen? When we bought the keys the selection was 90 and was previously the number on the SD web page which has been updated. At that time the premium was the top you could buy. Now with the previously unavailable premium + it appears that 90 has been reduced to 70. Is it going to be reduced again in the future - if say a premium ++ and premium +++ is added? If, so what is premium going to be in the future?

Very. Frustrated. And. Disappointed.

YIKES! That reset has removed ALL of my user defined products, some of which I've just made for a drawing needed 1 hour ago. Can I have those back please?????

Hi John,

Certainly something odd has happened - it may be a hangover from the Beta phase.

We have reset your manufacturer sleections which means that you will need to re-select the libraries that you want, but once this is done all will be well.

Note that the Platinum bundle allows installation of up to 70 libraries at any time and as long as you have a current subscription you can swap out and replace manufacturer libraries at will.

Thanks for your patience.

Kind regards,
Rob Robinson
Stardraw.com

I'd like to update my libraries but awaiting response.
Thanks,
John

Not sure what happened but need this fixed, thanks - went in to change manufacturers to those we use more of and saw we are over on both Premium Bundle keys. Is this a glitch? Attached is screenshot.

Thanks
John