Why the "Trial Information" after an update?


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Ray
Ray
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Seems odd that once an update has completed, Stardraw reloads but displays a "Trial Information" popup.  (Not recognizing the key still in the USB slot...?)

Is it just me or does everyone have to shut it down (again) and reload to have it know this a paid/licensed version.
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RLa
RLa
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Just did an update of SD7.1 & the Trial Information popped up again.
Think it happened whenever I did an update.
My dongle is from The legacy Stardraw Audio days; though.
- A check on the dongle subscription says - Stardraw Audio '13
Is there a dongle subscription check for SD7?

BR,

Reeve

Rob Robinson
Rob Robinson
Forum Administrator (392K reputation)
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Hi Reeve,

It sounds like your dongle is not being recognized by your computer.  Is the dongle plugged in and the light on?

To rectify:
  1. Perform a Windows Update and accept all Critical and Important Updates.  If a SafeNet USB dongle driver update is listed be sure to accept that.
  2. Reboot your PC
  3. Run SD7.1
  4. Use Help | About Stardraw Design 7.1 to check the dongle status.



Kind regards,
Rob Robinson
Stardraw.com
Rob Robinson
Rob Robinson
Forum Administrator (392K reputation)
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For those following this thread, an update has been published that solves the issue which only affected users with older (5 years+) dongles.

Our thanks go to Reeve for helping us to identify and resolve the issue so quickly.

Kind regards,
Rob Robinson
Stardraw.com
Ray
Ray
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Loaded the update. 

It does, in fact, appear to have resolved the "Why does SD think I'm running in Trial Mode?" question.

Thanks!!
GO

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