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Why the "Trial Information" after an update?
Why the "Trial Information" after an update?
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Why the "Trial Information" after an update?
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Ray
Ray
posted 11 Years Ago
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Seems odd that once an update has completed, Stardraw reloads but displays a "Trial Information" popup. (Not recognizing the key still in the USB slot...?)
Is it just me or does everyone have to shut it down (again) and reload to have it know this a paid/licensed version.
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RLa
RLa
posted 10 Years Ago
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Just did an update of SD7.1 & the Trial Information popped up again.
Think it happened whenever I did an update.
My dongle is from The legacy Stardraw Audio days; though.
- A check on the dongle subscription says - Stardraw Audio '13
Is there a dongle subscription check for SD7?
BR,
Reeve
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Rob Robinson
Rob Robinson
posted 10 Years Ago
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Hi Reeve,
It sounds like your dongle is not being recognized by your computer. Is the dongle plugged in and the light on?
To rectify:
Perform a Windows Update and accept all Critical and Important Updates. If a SafeNet USB dongle driver update is listed be sure to accept that.
Reboot your PC
Run SD7.1
Use Help | About Stardraw Design 7.1 to check the dongle status.
Kind regards,
Rob Robinson
Stardraw.com
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Rob Robinson
Rob Robinson
posted 10 Years Ago
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For those following this thread, an update has been published that solves the issue which only affected users with older (5 years+) dongles.
Our thanks go to Reeve for helping us to identify and resolve the issue so quickly.
Kind regards,
Rob Robinson
Stardraw.com
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Ray
Ray
posted 10 Years Ago
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Loaded the update.
It does, in fact, appear to have resolved the "Why does SD think I'm running in Trial Mode?" question.
Thanks!!
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Why the "Trial Information" after an update?
Ray
-
11 Years Ago
Ray, There used to be a problem with the dongle driver not...
David Snipp
-
11 Years Ago
Current as of last update a day or so ago. Problem has been consistent...
Ray
-
11 Years Ago
To check which version of Dongle Driver you have, can you click on:...
David Snipp
-
11 Years Ago
To answer your questions: What version of Windows are you running?...
Ray
-
11 Years Ago
Ray, You don't have to wait for updates before running the program as...
David Snipp
-
11 Years Ago
Just did an update of SD7.1 & the Trial Information popped up again....
RLa
-
10 Years Ago
Hi Reeve, It sounds like your dongle is not being recognized by your...
Rob Robinson
-
10 Years Ago
For those following this thread, an update has been published that...
Rob Robinson
-
10 Years Ago
Loaded the update. It does, in fact, appear to have resolved the...
Ray
-
10 Years Ago
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