Hi.

I can not find mine UDP list in startdraw7.

I have seen it and i can find my UDP in the "products" but i do not get them up on my list in Blockschematics.

I only have Stardraw Products not UDP in the list.

Hi Alan,

1. Close StardrawDesign 7 and, using Windows Explorer, go to “C:\Users\[your username]\AppData\Roaming\Stardraw.com Ltd\Stardraw Design 7\1.0.0.0.

2. You will see a file with a long numeric filename and a .sdf extension. Rename this file by adding “.bak” so that, as an example,“556c62ed-1537-4721-a796-7a203dea4287.sdf” becomes“556c62ed-1537-4721-a796-7a203dea4287.sdf.bak”. The file contains the UDPs that are on the current machine, so it will be safer to rename it than delete it.

3. Start SD7 and allow Synchronization to complete.

The UDPs stored on the Cloud should now appear on the current machine. Please let me know how you get on and if you continue to experience any problems.

Kind regards,
Rob Robinson
Stardraw.com

Hi Rob,

I have completed the suggested and unfortunately I am still in the same situation, what would be the next best step.

Many thanks

Alan

Hi Alan,

Can you confirm that your dongle is plugged into and recognised by the new machine? What dongle number is shown when you select Help | About Stardraw Design 7?

[Edit] Also, can you confirm that there IS a symbol for the ETC Source 4 UDP that you showed in your screengrab? i.e. you created a symbol for it on the other machine?

Kind regards,
Rob Robinson
Stardraw.com

Hi Rob,

Yup, just checked the original file is complete with a block schematic symbol. My Dongle Number is 981670403

Thanks

Hi Alan,

We believe we have found and fixed the problem - please follow this procedure:

1. Close Stardraw Design 7 and, using Windows Explorer, go to “C:\Users\[your username]\AppData\Roaming\Stardraw.com Ltd\Stardraw Design 7\1.0.0.0.
2. You will see a file with a long numeric filename and a .sdf extension e.g. “556c62ed-1537-4721-a796-7a203dea4287.sdf”. Delete this file.
3. Start SD7 and allow Synchronization to complete.

Do the UDPs now contain the expected symbol data?

Kind regards,
Rob Robinson
Stardraw.com

Hi Rob,

"...and as if by Magic..." All sorted, thanks for your help and prompt support.

Alan