When using "Import PDF as new drawing" if the file is incredibly complicated (i.e. a single page of video wall details etc.) Stardraw stops responding when working with the file, sometimes even just trying to open the drawing. Is there a solution for this? Sometimes if I wait <15 minutes or so it will come back, but not always. 

Hi Trey,

Can you please share the original PDF file with techsupport@stardraw.com and also confirm whether you are using the current version, Stardraw Design 7.4?

If not using SD7.4 please download and install from https://www.stardraw.com/sd7/downloads


Kind regards,
Rob Robinson
Stardraw.com

+x

 

Rob Robinson - 3/18/2025 2:52:32 PM

Hi Trey,

Can you please share the original PDF file with techsupport@stardraw.com and also confirm whether you are using the current version, Stardraw Design 7.4?

If not using SD7.4 please download and install from https://www.stardraw.com/sd7/downloads

I was on 7.3. I upgraded to 7.4 and it seems to have helped the freezing problem. 

Hi Trey,

That's good to hear and to be expected with the great deal of work put into performance improvements for stress-level scenarios, implemented in SD7.4.

It would still be helpful for us to see the original PDF, both to understand the data you're working with and to evaluate if there are further improvements that might be achievable.


Kind regards,
Rob Robinson
Stardraw.com