+x

 

David Snipp - 12/18/2018 1:27:52 AM

Hi Maciej,

Regarding the Synchronise problem, you state: "Application was not able to download the UDP. The message was all the time on the status bar." What was the message? I think this is the root cause of your problem.
"Downloading UDP Symbols"

You also state "I'm very often using the mobile internet connection". Are you getting 250Mb download over mobile? Mobile is usually much slower and more intermittent and may be related as if an upload fails, we still continue and try again the next time you start Stardraw with an Internet Connection.

When I had the problem I was connected to my home internet. I know that the mobile connection is slower, but I never got this kind of problem on mobile.

When you create or modify a UDP, Stardraw will save a copy to the local database, upload a copy to the server and then download any changes since the last time you synchronised - which will include the last change you made. It is conceivable that your upload is failing but then we wouldn't download any changes and even if we did - there were no changes that were uploaded.

Is there something special about your UDP? Is it very big? For example, does it have large images in it? If they are photographs, they can easily be 100's of Megabytes in size or more.

Nope. Small UDPs, only vector graphics.

Hi Maciej,

Regarding the Synchronise problem, you state: "Application was not able to download the UDP. The message was all the time on the status bar." What was the message? I think this is the root cause of your problem.

You also state "I'm very often using the mobile internet connection". Are you getting 250Mb download over mobile? Mobile is usually much slower and more intermittent and may be related as if an upload fails, we still continue and try again the next time you start Stardraw with an Internet Connection.

When you create or modify a UDP, Stardraw will save a copy to the local database, upload a copy to the server and then download any changes since the last time you synchronised - which will include the last change you made. It is conceivable that your upload is failing but then we wouldn't download any changes and even if we did - there were no changes that were uploaded.

Is there something special about your UDP? Is it very big? For example, does it have large images in it? If they are photographs, they can easily be 100's of Megabytes in size or more.


David Snipp
Stardraw.com Ltd

Hi Maciej,

Regarding your last point, the behavior is correct and by design; if you choose "Create User Defined from Product" SD7 takes the original library product as the base for the UDP symbols (the UDP is based on the Product, not the Symbol).  This option is only available if the symbol relates to an instance of a product that has been taken from the library and it creates UDP symbols for all symbols found in that library product (Block, Pictorial, Rack etc).  The symbol in the drawing is ignored.

If you want to create a UDP from something in the drawing you should select what you want and choose "Create User Defined Product from Selection".  This will create a new UDP with just one symbol, for the current drawing type.

I hope this makes sense.


Kind regards,
Rob Robinson
Stardraw.com

+x

 

David Snipp - 12/16/2018 5:08:54 PM

+x

 

Maciej Dobrski - 12/16/2018 4:41:26 PM

OK. After few hours it looks to works fine, but all of my UDP was rolled back to the state before edtion.

Maciej

The only possible way this could happen is if you have a very slow Internet connection on a new machine and you were still synchronising your UDPs while editing them.
To ensure that your UDPs are fully synchronised, please choose "Sync User Defined Products" from the Tools menu and wait until the status bar says that Synchronise UDPs Complete.
If you are still having problems after having successfully synchronised, please let us know and we will investigate further.

Hi David,

I had the same idea. I measured my internet connection. I had 250 Mbit/s downlink ans 40 Mbit/s uplink. Ping about 6-8 ms. That's why I'm almost sure that the problem was on the server side.
Machine is not new. I'm using it almost all the time till march. As I described. I used the option Create User Defined Product from Product. When the UDP appeared on the tree I was clicking the Edit Symbols and I made necessary changes. Than I saved the UDP. I was able to use it few times, until the copy from server was downloaded. Similar, when I created UDP from scratch, it was shown on the tree, I made the edition of the shape. I saved them and few minutes later it's roll back to the version made by the UDP wizzard.
It was first time, when I had this type of problems. I'm very often using the mobile internet connection, and I never had this kind of problems.  You're right about one thing. Application was not able to download the UDP. The message was all the time on the status bar. I tried to restart the SD, I tried to restart the PC but without success. After few hours (about 5) situation goes to normal state. UDPs was synced, but as described earlier every changes made by me  was rolled back.
I checked once again the internet connection parameters , and notching changes. Still 250/40Mbits@8ms.

Additionally, when I tried to use the instance of the product to re-create the shape. I was not able to do this. When I tried to click Create User Defined Product from Product on the drawing - the base product was taken form the library, not from the drawing. I tried to copy the product from the drawing to the product symbol - it was possible, but I was not able to edit anything.

Best Regards
Maciej

+x

 

Maciej Dobrski - 12/16/2018 4:41:26 PM

OK. After few hours it looks to works fine, but all of my UDP was rolled back to the state before edtion.

Maciej

The only possible way this could happen is if you have a very slow Internet connection on a new machine and you were still synchronising your UDPs while editing them.
To ensure that your UDPs are fully synchronised, please choose "Sync User Defined Products" from the Tools menu and wait until the status bar says that Synchronise UDPs Complete.
If you are still having problems after having successfully synchronised, please let us know and we will investigate further.

David Snipp
Stardraw.com Ltd

OK. After few hours it looks to works fine, but all of my UDP was rolled back to the state before edtion.

Maciej

Hi,
Could you check what is doing your UDPs server? I'm adding some to my library. I'm saving it, but after few minutes the're rolling back to the version saved 5-10 minutes earlier (the empty one or the UDP which was the base for new one). It's starting to be irritating.

Best Regards
Maciej