Hi Dion,

It could just be a case of giving it time.  You have a large number of manufacturers selected, and the Synch process is ordered so that the largest libraries synch first.  It's not unusual to see it take a long time to get through the first stages, but it accelerates later as the synching libraries become smaller and smaller.

If you really believe it's hung (e.g. no progress for more than 1 hour) you could deselect all but one library, confirm that that synchronises, and then add back in the other manufacturers you want in small groups.

If a selection of just one library fails to synch then your local database may be corrupt.  You can force a complete resynch by deleting the local database file.  Follow this procedure:
1) Close SD7.2
2) Using Windows Explorer, navigate to the SD7.2 data folder, usually: “C:\Users\[username]\AppData\Roaming\Stardraw.com Ltd\Stardraw Design 7.2\1.0.0.0”
3) Delete the .sdf file with a long alphanumeric name and ending in –Application e.g. “556c62ed-1597-4721-a796-7a203dea4287-Application.sdf”
4) Restart SD7.2 and allow Synchronization to complete before opening any drawings.
  

Kind regards,
Rob Robinson
Stardraw.com

I spoke to soon it gets to 1% then hangs.

Hi David,
It didn't work. but I then removed a supplier and then it synced. Thanks

Dion,

It looks like you've got 2 very similar accounts with us, one using .com.au and another using .net.au

You may have been using one with Design 7.1 and the other with Design 7.2

Can you try logging into the other account with Design 7.2 and let us know if this resolves your problem?

David Snipp
Stardraw.com Ltd

Good morning , after updating my StarDraw 7.2 does not synchronize my manufacture librariesThanks for the answer

Dion

Hi Paolo,

The first time you run SD7.2 it must perform a full synchronization, since we now store a Manufacturers Library for each user, not just one Library for the application.  This means that ALL the data for ALL your selected libraries must be downloaded - this could be a lot of data (many hundreds of megabytes) so it may take some time.

Try restarting SD7.2 and wait while the Synchronization Process - indicated in the Status Bar - finishes; you will see Synchronization Complete and then Ready.

If you do not see Synchronization progressing, please send a screengrab to techsupport@stardraw.com.

Kind regards,
Rob Robinson
Stardraw.com

Good morning , after updating my StarDraw 7.2 does not synchronize my manufacture librariesThanks for the answer

Paolo