Hi Stefan,
The time it takes for symbols requests to be published can vary greatly and can depend on a number of factors such as how many symbols you request at one time. Once we receive a symbols request - we then set about obtaining the relevant product information from the manufacturer’s to enable us to create the new symbols and publish them to the libraries. Unfortunately not all manufacturers are as quick to respond as we would like, we do have very good relationships with hundreds of manufacturers and some respond to our requests very quickly indeed - the turnaround time for a request can be as little as 24hours. If you carry any weight with any of the manufacturer’s you use, and can contact them yourself and perhaps apply some leverage, this often helps speed things along enormously.
If you need to find out the status of outstanding symbol requests or have any questions about symbols in general, please email us at symbols@stardraw.com .
Kind regards
Kevin Harrison