Do you plan to support Stardraw AV anymore?


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dstuart
dstuart
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I have noticed something since starting to use Stardraw. It seems your company's entire focus is on Stardraw Control Support and training. There hasn't been an update for AV for quite some time. I really think Stardraw AV is a valuable tool for my company however, what good are out of date symbols and no further updates.

This really came to light when I started to put together some plans for a new job and I realized that I am making more symbols with the Symbol Wizard than I am importing. Don't get me wrong I wouldn't bother writing this email if I didn't love the program and all of its features. However, when you sell your product based on how quickly one can do drawings just by dragging and dropping, it doesn't set well when your customers have to waste time drawing a speaker box that has been on the market for a year. Isn't this the feature set and support that we pay for?

The request symbols feature on the web site is great however, (once again), this extra time is time we are not making money. Would it be too much to have someone monitor manufacturers and deal with this? If it is MY JOB to update Stardraw's symbol library then someone there needs to send me my employee handbook!

Once again, I think Stardraw AV is a great program. I just think that those of us that use it and PAY for it are being ignored.

 

Dave Stuart

Acoustical Audio Design


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