Hi Robert,
Thank you for your post.
The absence of a usable CAD drawing is the number one reason why we are sometimes unable to publish a high detail symbol.
There are a few things you can do to help:
1, Yes! Please send us any CAD drawings that you may already have. If it’s easier, you can email symbols @ stardraw dot com links to any CAD files you have found on the internet and we will download them. If the drawings are suitable and we can use them, we will author and publish new high detail symbols. Generally our requirements are that drawings need to be in either DXF or DWG AutoCAD format, 2 dimensional and contain front and rear elevations of the product. We can sometimes work with other vector drawing formats subject to their suitability.
2, We are in constant contact with manufacturers in order to obtain their product information. Supplying us with CAD drawings doesn't always see us placed at the top of their priority list though. If you carry weight with a manufacturer and are able get in touch with them and ask that they support you by supplying us [Stardraw] with their product information, this almost always has the desired effect!
3, Pass on to us any contact details you have for persons responsible for the supply of technical product information. It’s sometimes the case that we haven’t been able to talk to the right person, particularly in larger - global corporations so helping us get in touch with the right person could be invaluable.
Any information can be emailed to symbols @ stardraw dot com and please feel free to pass this email address on to anyone concerned. We appreciate your help and look forward to receiving the drawings
Regards,
Kevin Harrison