Stardraw Forums

Live Update Fails

http://forums.stardraw.com/Topic5114.aspx

By PhilH - 4/26/2010 4:43:51 PM

After responding yes to the update notification the Stardraw AV Program immediately shuts down without updating. The parallel dongle is recognized by the program and our subscription is current. This is a fresh install after flattening the hard drive. Prior to this no problem has been experienced. OS is XP. Any additional ideas?
By Rob Robinson - 4/26/2010 5:40:53 PM

Hi Phil,

Sorry that you've encountered this problem.  Please check your installation folder, normally “C:\Program Files\Stardraw.com Ltd\Stardraw AV 2007" and see if there's a file there named “Stardraw Updater.exe.new”.

If there is, please rename it to “Stardraw Updater.exe”

Now, when you restart Stardraw AV, does the problem persist?

By PhilH - 4/27/2010 7:55:07 AM

Just checked and the file name is already "Stardraw Updater.exe". There is also a "Stardraw Updater.exe.config". Guess we keep looking. Thanks for the help.
By Rob Robinson - 4/27/2010 10:19:58 AM

Hi Phil,

What happens when you manually run the file "Stardraw Updater.exe", found in the same folder?

By PhilH - 4/28/2010 8:29:49 AM

It ran just fine including installing a new version of updater into the directory then it started the program. My database pointers are not at default as I keep them separated from the program directory which is at default. Those pointers are correct under options, is that perhaps the issue? Guess I should have run that Updater.EXE file but as we are both trouble shooting and felt to wait until directed. Thanks for the help though I am still curious as to what happened.