By Genaudio - 10/19/2019 4:45:10 PM
Hi Guys
Just finished a format on my own PC and Stardraw installed. For some reason I am signed in and showing online but the ABOUT only shows License: Demo / Demo Expiry: Expired. USB dongle is in place but on device manager (HASP HL 3.25) it is shown as Unknown and windows cannot find the drivers. Any suggestions?
BTW is the dongle needed? considering that I am connected online assuming that this is a cloud registration/log-in??
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By Rob Robinson - 10/20/2019 12:53:44 PM
Since this is a newly-formatted drive it's probable that Stardraw Design 7.3 is the only version that has been installed on it.
We added support for Cloud-based licensing with SD7.2 and from that point began phasing out USB dongles. The installer for Stardraw Design 7.3 does not include dongle drivers.
There are 2 options:
1) We can switch your license over to be Cloud-based.
2) You can install the dongle drivers from https://sentinelcustomer.gemalto.com/sentineldownloads/ - download and run “Sentinel HASP/LDK Windows GUI Run-time Installer”
We recommend option 1 – Cloud licensing has none of the disadvantages of hardware-based licensing and several advantages over it – so please do let me know if you’d like to switch. The best way would be to email techsupport@stardraw.com, confirming the email address that you use to sign in to Stardraw Design 7.3.
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By Genaudio - 10/21/2019 10:03:21 AM
seems like option 1 is year 2019 compliant! Thanks Rob
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By Rob Robinson - 10/21/2019 10:10:01 AM
Hi Joe,
Indeed! Your license has been switched, as confirmed by email - thanks for your continued business.
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By Genaudio - 10/21/2019 10:17:05 AM
Thanks for your continuous support.
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