By Guus - 4/9/2019 7:13:57 AM
The computer holding the license had a HD crash. Now the license in locked. How can I release it ?
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By Rob Robinson - 4/9/2019 8:16:18 AM
Hi Guus,
Thanks for your post - we have remotely released your license and it can now be deployed on any computer.
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By Guus - 4/9/2019 8:34:40 AM
+xHi Guus, Thanks for your post - we have remotely released your license and it can now be deployed on any computer.
Thanks for the quick reply !!
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By HD Moving - 5/10/2019 4:59:12 PM
Hey admins
Would be great if I could get a similar solution for that. 
Here is the Problem a bit different:
We did get a new Windows Exchange and whatever else server. So they also migrated the Exchange user profiles. I think that why i cant use the license.
As you can see i also have the same Computer Name/ID.
Can you please help me?
The user is not the same as my mail adress i used in here for registrating. The registrated mail adress is: info@moving.ch
thx a lot,
Hendrik
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By Rob Robinson - 5/10/2019 5:58:00 PM
Hi Hendrik,
Yes, if the Windows Profile changed while the license was in use, this would explain why the license is not available to the current Profile.
The license has been released and can now be used on any computer.
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By HD Moving - 5/13/2019 9:41:47 AM
+xHi Hendrik, Yes, if the Windows Profile changed while the license was in use, this would explain why the license is not available to the current Profile. The license has been released and can now be used on any computer.
Thx a lot for the fast respond and fighting yourself through my bad english!!!
Greetings to the kind Stardraw Team i was able to meet in February at the ISE in Amsterdam.
Have a nice week,
Hendrik
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