By Karl Maciag - 9/11/2014 7:15:22 PM
Today Design 7.1 prompted me to install a new update. I did, and now none of my project files have any of the drawings that they should, there are no drawings in the drawing tabs. How can I restore my files to the way they were before this update?
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By Karl Maciag - 9/11/2014 7:21:43 PM
I'm trying to investigate on my own, and it seems that all of my modules that I'm subscribed to are gone. My USB dongle is plugged in, and my PC recognizes it. I am signed in with the correct email address. When I create a new drawing, the only template I have available to me is "Plan View".
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By w8p - 9/12/2014 8:02:23 AM
Same here but with only one of eigth machines: open SD 7.1 after latest update, create new project, go to "Drawings" tab: nothing there but the two titles "Available templates" and "Current drawings"...
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By gazfitz - 9/12/2014 11:37:05 AM
I am having the same issue here, installed update and now nothing appears when the drawings tab is selected in a project.
Has anyone had any luck resolving this issue?
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By David Snipp - 9/12/2014 11:46:29 AM
We have now been able to reproduce the problem and we hope to publish a solution very soon.
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By gazfitz - 9/12/2014 11:49:02 AM
thanks for the update
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By David Snipp - 9/12/2014 12:25:47 PM
I can confirm that we have now published an update to Stardraw Design 7.1 that fixes this problem.
You should be able to open all your existing projects successfully and see all your drawings. FYI, the problem was with a security call when accessing the dongle, which contains which modules you have purchased and it was returning zero. No projects or drawings were lost in the making of this bug.
Apologies for the inconvenience and thanks for reporting the problem quickly. |
By w8p - 9/12/2014 1:29:28 PM
Fast as always - great, thank you!
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By Wolf Wallace - 2/28/2015 10:49:07 PM
I am having the same problem as the others. I saved my file with drawings on 2/21/15. On 2/28/15 I opened the file when Stardraw said it had an update. I ran the update then and when I reopened the file the drawings are missing. All my other files have their drawings, only the file that was open when the update ran is missing its drawings. Help please!
-Wolf
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By David Snipp - 2/28/2015 11:26:46 PM
Wolf,
Firstly, can you try re-starting Stardraw Design 7.1 and try reloading the file.
If you still can't see the drawings, can you email the file to techsupport at stardraw dot com and we'd gladly have a look at it.
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By Wolf Wallace - 3/2/2015 2:08:44 PM
Oh yeah, I tried restarting Stardraw 7.1 numerous times, I restarted my computer at least three times, I checked for updates and after that initial one, none came up, until this morning it said there was an update. I never saved the file on Saturday, being afraid that I might permanently lose them. I've sent them to your techsupport email, hopefully you can retrieve them.
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By Ray - 3/2/2015 2:56:44 PM
I, too, have now lost critical drawings for a very large client. Not happy.
UPDATE: Not sure why/how, but things appear back to 'normal'. Closed/reopened SD several times, edited copied files that had been edited last week (file timestamps unchanged). A bit nervous but working....
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By Rob Robinson - 3/2/2015 5:06:04 PM
Hi Wolf,
Thanks for sending the Project. It did contain the 3 drawing tabs, but we noticed that the Drawing Type was set to "None". This is something that was not understood by SD7.1, so while the drawings were there, the application could not display them.
We have now published an update to SD7.1 that resolves this - please Accept Updates and load up the project file; all will be well.
So, how did this happen? First of all it has got nothing to do with the recent update.
We suspect that - knowingly or unknowingly - you created the project in SD7.0. This older version could create drawings of Type "None" if, for example, they were imported from DWG. My hunch is that you either ran SD7.0 by mistake or you may have doubleclicked on a DWG and you have a file association between DWG and SD7.0, then you might have worked on the file not realizing that you were in 7.0 all along. Later you ran SD7.1, opened the file, and the drawings of type "None" were not displayed.
We recommend that you uninstall SD7.0, leaving SD7.1 as the only version of Stardraw Design on your machine.
Having said all of that, I reiterate that the update just published will solve the problem you faced, which was an effect of an extreme edge-case, and will also cater for any future cases where a currently unsupported drawing type was created by an older version of Stardraw Design.
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By Wolf Wallace - 3/2/2015 5:19:26 PM
That did it! This job could very well have been created in 7.0 but I have done extensive work on it in 7.1. Any way, the drawings are there and I truly appreciate the quick response and turnaround on this. I have uninstalled 7.0 from my system. I hadn't done that before thinking that 7.1 just added to it and that it was still required. Its gone now.
Thanks once again.
-Wolf
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