Hello,

I'm getting started with 7.3, and have the auto save on. Stardraw crashed (PC, who knows why), and when I restarted it found 3 auto saved files and asked if I would like to use them. However, the files did not contain the drawings I made...
So I started over, and at some point needed to shut StarDraw down. I made sure to save the file, but when I re-opened the software and the file - no drawings...

Hi Brent,

I assume the computer is, and, while you have been working, always has been licensed.  If the computer is not licensed then Saving would be disabled.  Can you confirm that the computer on which you have been working is licensed?  Check Help | About Stardraw Design 7.3 to see license status..


Kind regards,
Rob Robinson
Stardraw.com

+x

 

Rob Robinson - 12/1/2019 5:58:09 PM

Hi Brent,

I assume the computer is, and, while you have been working, always has been licensed.  If the computer is not licensed then Saving would be disabled.  Can you confirm that the computer on which you have been working is licensed?  Check Help | About Stardraw Design 7.3 to see license status..

The computer was licensed before I started doing the drawing. I have completed four other projects on the same computer and while I never saved them, exited star draw, closed windows and rebooted between those projects, all of the data for those appears to be in place.

+x

 

Brent Handy - 12/1/2019 6:24:32 PM

+x

 

Rob Robinson - 12/1/2019 5:58:09 PM

Hi Brent,

I assume the computer is, and, while you have been working, always has been licensed.  If the computer is not licensed then Saving would be disabled.  Can you confirm that the computer on which you have been working is licensed?  Check Help | About Stardraw Design 7.3 to see license status..

The computer was licensed before I started doing the drawing. I have completed for other projects on the same computer and while I never saved them, exited star draw, closed windows and rebooted between those projects, all of the data for those appears to be in place.

By the way, I would like to thank you for replying to my posts on a Sunday. This is truly an oddity in this industry where we must serve our clients 24/7 but seldom receive the same service ourselves.

Hi Brent,

Thanks for the kind words - we do what we can, and if you're working on a Sunday at least you know you're not alone!

I have to admit that I am somewhat at a loss at this point; if the machine is licensed and there is nothing special about the location from which the file was opened, then I have to return to my earlier hypothesis that the file has been saved somewhere, but the most recent opening of it has been from somewhere else.  I realize this doesn't help you much but it's hard to know what else to suggest; perhaps a search, in Windows Explorer, of all .S07 files (search for *.s07) at a point fairly high in the folder structure, perhaps even C:\.  If the data has been saved, it must be somewhere, but if it hasn't - or it's been overwritten -  then a comprehensive search with particular attention to timestamps should at least give the whole picture of what exists, and what does not.

I hope this is helpful.


Kind regards,
Rob Robinson
Stardraw.com