Copy paste keyboard shortcuts not working in Product Browser for me - have to use right click menu. Anyone else?

Also - a lot of times, creating layers in the layer window (Ctrl + L) doesn't update the layers in the drop down menu when clicking on an object. So when I want to assign an object to a layer, I can't.

Any help appreciated.

Thanks for your post.

In the Product Browser, Copy (Ctrl+c) and Paste (Ctrl+v) are supported in the Search editbox (but nowhere else).  Only text can be copied or pasted.  We've verified that this all works as expected.  Can you provide explicit details on what exactly you are copying/pasting, from/to, so that we can reliably reproduce the effect that you see? 

Similarly we are unable to reproduce the Layer issue you describe: having created a new layer it is immediately available in the Layer property dropdown (in the Properties Grid) for any selection.  Can you email a project file to us at techsupport@stardraw.com with precise instructions on how to reproduce the issue?

Kind regards,
Rob Robinson
Stardraw.com

+x

 

Rob Robinson - 9/14/2021 10:58:10 AM

Thanks for your post.

In the Product Browser, Copy (Ctrl+c) and Paste (Ctrl+v) are supported in the Search editbox (but nowhere else).  Only text can be copied or pasted.  We've verified that this all works as expected.  Can you provide explicit details on what exactly you are copying/pasting, from/to, so that we can reliably reproduce the effect that you see? 

Similarly we are unable to reproduce the Layer issue you describe: having created a new layer it is immediately available in the Layer property dropdown (in the Properties Grid) for any selection.  Can you email a project file to us at techsupport@stardraw.com with precise instructions on how to reproduce the issue?

Hey Rob,

Here is a recording of the layer issue.

It happens across 3 different machines, on new and old projects pretty consistently. I'm not sure the exact steps to reproduce it but you can see from this video :
*Newly created layers in the layer menu do not appear on the Layer drop downs when you select an object.
*This seems to occur > 60% of the time, and is sometimes fixed with a restart - not a good workaround.

Hi,

Unfortunately your video (or link) does not appear in your post.  Please feel free to email the video or link to techsupport@stardraw.com and we'll be happy to investigate.


Kind regards,
Rob Robinson
Stardraw.com

+x

 

Rob Robinson - 1/17/2022 10:12:39 PM

Hi,

Unfortunately your video (or link) does not appear in your post.  Please feel free to email the video or link to techsupport@stardraw.com and we'll be happy to investigate.

It should have been embedded in the first line of text, but here it is again [Link]

Thanks.

We've been unable to reproduce the effect you show in the video.  Can I ask you to email the project file you were working on to techsupport@stardraw.com? This way we can attempt to reproduce the effect under the exact same conditions.


Kind regards,
Rob Robinson
Stardraw.com