Hi Brent,Assuming that the key things that you've been asked to check are true, i.e.
- Your USB dongle is plugged in and its light is on.
- You are using Internet Explorer (not FireFox/Chrome/Safari which do not support ActiveX)
then this is likely to be caused by your current security settings in Internet Explorer. A quick way to resolve this is to add the Stardraw.com domain to your list of trusted sites. To do this, follow this procedure:
- In Internet Explorer select Tools | Internet Options
- Go to the Security tab and click on Trusted Sites
- Click on the Sites button and add http://www.stardraw.com to the list of trusted websites (you may need to uncheck “Require server verification ( https: ) for all sites in this zone”). Click on the Close button.
- In the Security tab click on the Default Level button then move the Security Level slider to Low.
- Click on OK.
- Close all instances of Internet Explorer, then open a new instance and try the renewal again.
Does this resolve the issue?