Stardraw Forums

RenameRun has stopped working

http://forums.stardraw.com/Topic4280.aspx

By RNOW - 8/28/2009 1:37:38 PM

I just switched to a pc with Vista x64.  I installed the latest version of AV Lite 2007.  When I start the program Vista's UAC asks for permission to run RenameRun.  As soon as I click accept a new window pops up that says "RenameRun has stopped working".  After a few minutes it tells me "Server Busy".  After I close this window Stardraw will open and seems to work fine.  It just takes too long to get the program up and running.  Any ideas?
By David Snipp - 8/28/2009 2:18:40 PM

Interesting timing...

In the last few minutes, we've just published updates to all our packages that are now certified for Windows 7 and therefore Windows Vista.

Please uninstall your current copy of Stardraw AV 2007 and download a fresh demo copy from our web site and let us know if you continue to have any problems.

By RNOW - 8/28/2009 2:33:32 PM

There was no change.
By David Snipp - 8/30/2009 9:48:27 PM

We've just installed a clean copy of Stardraw AV Lite 2007 onto a clean Vista 64 machine and unfortunately, we are not seeing any problems.

Can you try the following:

1. Uninstall Stardraw AV Lite 2007 on your machine

2. Delete any left-over files from where you installed the software - usually C:\Program Files (x86)\Stardraw.com Ltd\Stardraw AV Lite 2007

3. Make sure you have all the latest windows updates installed for Vista 64 bit

4. Download and install a fresh installation program from: http://www.stardraw.com/downloads/2007/setup%20stardraw%20av%20lite%202007.exe

If this still fails to install for you, then please send an email to techsupport at stardraw dot com and we will arrange for someone to call you and try to diagnose your problem remotely.

By RNOW - 9/1/2009 10:27:27 AM

That fixed it.  thanks!