By RLa - 8/21/2008 6:11:47 AM
Hi,I am trying to install stardraw on a different machine. After installation, clicking on the stardraw icon, I got this message: Process id=0x604(1540), Thread id=0xf14(3860) Checking out the forum, I am under the impression that a downloaded file: MDAC_TYPE.EXEMDAC_TYPE.EXE can resolve it. But I got another error: "MDAC 2.8 RTM is incompatible with this version of Windows. All of its features are currently part of Windows." I'm wondering where I went wrong and how can I resolve this. Cheers... Best Regards, Reeve
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By Rob Robinson - 8/21/2008 6:37:36 AM
Hi Reeve,What operating system are you running? Is it 32 bit (e.g. Windows XP) or 64 bit (e.g. Windows XP Pro x64)? Do you have administrative privileges?
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By RLa - 8/26/2008 12:25:17 AM
Hi Rob,
The operating system is Windows XP and I believe it is 32bits. I do have administrative privileges on the computer.
Reeve
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By Rob Robinson - 8/26/2008 3:15:39 AM
Hi Reeve,How are you installing? I suspect it is from a very, very old CD. Throw that CD away and install the Stardraw Audio demo from our website (this becomes the full version in the presence of your dongle)
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By RLa - 8/27/2008 6:45:04 AM
Hi Rob,
I downloaded the programme from the link you gave and installed it. After installation, when I click to open the program, the "Stardraw Audio Updater" kicks in and the same error message comes on:
Process id=0x604(1540), Thread id=0xf14(3860)
The dongle is also plugged in too... WHot did I miss?
Reeve
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By David Snipp - 8/27/2008 12:00:22 PM
Reeve,This sounds like your machine is missing some windows updates. Can you click on http://windowsupdate.microsoft.com and make sure all the required updates are installed. If you are running XP, this will install Service Pack 3.
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By RLa - 9/4/2008 1:08:05 AM
Hi David,
I've tried everything. Even downloading Windows XP Svc Pack 3 doesn't help.
After installation of Stardraw Audio 2007, I'd click on the desktop icon. This loads up Stardraw Audio 2007 Updater (?). Select "English" and after a while the same error message comes about.
It there a way to check if my install of Windows XP is complete with all the necessary files? Anything else I can try? Let me know, Cheers...
Best Regards,
Reeve
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By David Snipp - 9/4/2008 3:13:56 AM
This message is produced by the .net framework.Please make sure that you have .net 1.1 & .net 2.0 installed complete with any service packs. If this still fails, then please uninstall them and try re-installing them.
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By RLa - 9/4/2008 7:43:26 AM
Hi David,
Thanks for the response. I am trying to download these. I recall there was a download available on Stardraw's website; but am not sure. Are these available as files? Can you point me in the direction of the download sites? Cheers...
Best Regards,
Reeve
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By Martin Staehle - 9/4/2008 7:48:53 AM
Hello Reeve,
download these and install them:
Download .NET Framework 1.1 from Microsoft.com
Download .NET Framework 2.0 from Microsoft.com
Please make also sure that you don't run .NET applications from a network drive!
Regards
Martin
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By RLa - 9/17/2008 7:26:12 AM
Hello David / Martin,
Sorry, I had to travel and just rtn'ed.
I have downloaded the links provided and installed them. It still seems that I have a new error message:
Starting the program gets me to the "Stardraw Updater". Select "english" and I get an error message with the following:
"The application generated an exception that cannot be handled"
"Process id: 0xd30(3376)"
"Thread id: 0xde4(3556)
I apologise in advance for taking up the bandwidth and am hoping to resolve this as soon as possible.
Best Regards,
Reeve
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By Martin Staehle - 9/22/2008 4:54:34 AM
Hello,
can you please make sure you really installed the .NET Frameworks successfully?
Can you please go to control panel -> Add/Remove programs and make a screenshot (Press the Print key and then go to e.g. Paint and select Edit -> Insert. Then save it as .JPG and upload it here). There we can see your Microsofts .NET Framework.
Regards
Martin
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