Stardraw Forums

Slow to sign in

http://forums.stardraw.com/Topic17653.aspx

By nkolink - 8/21/2017 11:32:38 AM

When starting SD72 it takes about 60 seconds for the software to check for update and sign in.  Not sure which it is getting hung up on - checking for update or sign in.  I have uninstalled and reinstalled without success.  I do not have this problem on other computers and it was working fine on this current computer until recently.  Any suggestions?
By Rob Robinson - 8/21/2017 12:03:19 PM

We're not aware of any server-side issues; internal tests show no unusual behavior or delays.

It may have been a temporary network or internet issue‌.

I‌f the problem persists, do you see a similar issue signing in and out at the www.stardraw.com website‌?

W‌hat has changed on this particular machine since the last time signin worked normally?‌  
By nkolink - 8/21/2017 12:34:38 PM

 
Rob Robinson - 8/21/2017 12:03:19 PM
We're not aware of any server-side issues; internal tests show no unusual behavior or delays.

It may have been a temporary network or internet issue‌.

I‌f the problem persists, do you see a similar issue signing in and out at the www.stardraw.com website‌?

W‌hat has changed on this particular machine since the last time signin worked normally?‌  


No, login on web is fine.  It is definitely a computer issue.  What has changed is the computer was wiped and had windows 7 reinstalled.  So it is running faster and better for everything and has less on it than before, but SD is having issues for some reason.
By Rob Robinson - 8/21/2017 1:03:17 PM

Do you use a Proxy Server?  If so, and if the settings have changed, check that the correct settings are in use by SD7.2 - select Tools | Proxy Settings to check and reset the proxy settings.