Stardraw Forums

i'm having a problem

http://forums.stardraw.com/Topic1141.aspx

By benjamin - 6/13/2006 8:43:51 PM

I know this should probably be in the technical support forum, but nobody was on there so i thought i'd just go ahead and post in here.  anyway, after installing the free trial, every time i click on the icon on my desktop, all it does is take me to an updater.  after downloading the update, it tells me i can start the program.  so then i click the link to start the program, and again, all it does is send me to an updater page.  anyone know what's going on here or how to fix it?  any help would be greatly appreciated.  thanks in advance
By David Snipp - 6/13/2006 8:55:29 PM

I moved your post to the technical support forum.

This sounds like a Stardraw A/V, A/V Lite, Audio or Lighting 2D problem and not a Stardraw Control problem.

When you install any of these packages, it will install a bootstrap program (the updater) that will take you to our website and download the latest version of the software and install and update the updater so that it runs the full program the next time it runs.

It sounds as though you may not have internet access when you run the updater or perhaps you have a badly configured proxy server or possibly an over aggressive anti-virus software installed that prevents you from updating the software.

Can you try again with Internet Access and click ok on any dialogs or messages that you see that may be preventing you from updating Stardraw ?
By benjamin - 6/13/2006 9:09:47 PM

Oh, i have internet and all of that... and you're right, it is a/v... but i've downloaded the update that it offers, that's why i can't figure out why it gives me a link to launch the program, just to send me right back to the same page when i click on it.
By David Snipp - 6/13/2006 10:40:36 PM

Do you successfully complete the LiveUpdate process ?

If not, how far does it get ?